Shipping Policy

ON REPEAT INTERNATIONAL SHIPPING POLICY

 

Thank you for choosing On Repeat International for your shopping needs. Our Shipping Policy is designed to provide clarity on how we handle your orders.

 

1. PROCESSING YOUR ORDER

 

On finalising your purchase, you will receive a confirmation email at the address linked to your account. This email will act as your invoice and include your unique order number.

 

Orders are usually processed within up to 2 business days before being dispatched. Any orders placed after 14:00 (AEST) will be processed on the following business day. Please note that during peak periods, processing times may exceed 2 business days.

 

After your order has been dispatched, we will send you an email containing the tracking information, allowing you to track the progress of your delivery.

 

2. SHIPMENT PROCESSING TIME

 

Shipment processing time refers to the duration needed to prepare your order for shipping.

 

• 1. STANDARD

 

Orders processed on business days (excluding weekends and holidays) will be dispatched within 48 hours after payment authorization.

 

• 2. PERSONALISED OR BY REQUEST ORDERS

 

Express delivery is not available for personalised or by-request orders. These orders may be subject to a lead timeframe of 14 business days (excluding weekends and holidays) in addition to the shipping method selected.

 

It is your responsibility to verify the accuracy of your delivery address. Parcels that are returned to us as undeliverable will be subject to a re-dispatch fee and may require additional postage. Please be advised that freight charges incurred for the original dispatch are non-refundable, consistent with our Returns Policy.

 

3. SHIPMENT RATES AND DELIVERY ESTIMATES

 

We make every effort to process your order promptly.

 

Delivery times are approximate and reflect standard business operations, excluding weekends and public holidays. When you place your order, we'll provide an estimated delivery timeframe. These estimates start from the date we dispatch your order, not when you place it, and are intended as a guide, pending order acceptance and approval. Please note that estimated arrival times are not guaranteed. We cannot be held responsible for delays due to unforeseen carrier issues, incorrect or undeliverable addresses, adverse weather conditions, natural occurrences, or any other external factors outside our control.

 

Please note:

• (i). Business days refer to Monday to Friday in Australia, excluding weekends and holidays.
• (ii). Orders are not processed or delivered on weekends or public holidays.
• (iii). Delivery dates may vary due to carrier practices, delivery location, delivery method, and the items ordered.
• (iv). Products may be delivered in separate shipments.
• (v). We cannot be held responsible for shipping to incorrect addresses provided by customers.

 

For inquiries regarding domestic or international deliveries, please contact us at contact@onrepeat.com.

 

• 1 DOMESTIC SHIPMENTS - AUSTRALIA

 

On Repeat International offers both express and standard local shipping options, subject to carrier availability.

 

Express shipments are expected to arrive within 2-7 business days, while standard shipments typically arrive within 7-14 business days, excluding weekends and holidays.

 

All shipping charges are calculated at checkout.

 

Please note that delivery times are estimates and may vary due to factors beyond our control, including customs delays. On Repeat International is not responsible for any delays once an order has been shipped. We cannot be held accountable for deliveries made to incorrect addresses supplied by customers.

 

• 2 INTERNATIONAL SHIPPING

 

On Repeat International offers both express and standard international shipping options, subject to carrier availability we prefer to use DHL or your local post (if available).

 

Express shipments are expected to arrive within 3-7 business days, while standard shipments typically arrive within 7-14 business days, excluding weekends and holidays.

 

All shipping charges are calculated at checkout.

 

We cannot be held accountable for deliveries made to incorrect addresses supplied by customers.

 

Customs, Duties, and Taxes

Customers are responsible for any import duties, taxes, and customs clearance fees incurred upon their order's arrival in the destination country. On Repeat International is not liable for these charges.

 

Customs Documentation

We accurately complete all required customs documentation for international shipments. However, On Repeat International assumes no liability for delays caused by customs clearance processes or for any additional fees assessed.

 

Please note that delivery times are estimates and may vary due to factors beyond our control, including customs delays. On Repeat International is not responsible for any delays once an order has been shipped.

 

• 3 IN-STORE COLLECTION

 

Free local pickup available at: 22-24 Cross Street, Shop No.3, Double Bay, 2028, New South Wales, Australia.

 

After selecting local pickup, your order will be ready within 48 hours. You will receive an email notification when your order is ready, along with pickup instructions. Pickup is available from 11:00 AM to 4:00 PM, Monday to Friday, excluding weekends and holidays. Please bring your order confirmation email for pickup.

Please ensure you have your order confirmation email with you when picking up your order.

 

4. HOW TO CHECK THE STATUS OF YOUR ORDER

 

Once your order is dispatched, you will receive an email notification from us, including a tracking number for your convenience.

 

Please allow 48 hours for tracking information to become available.

 

5. P.O BOXES

 

Express delivery is not available to P.O. Boxes or Parcel Lockers.

 

For further inquiries or assistance, contact us at contact@onrepeat.com.

 

Last updated: February 2024