PRISTINE:
The product is in pristine condition, without any signs of wear or damage. It appears brand new and is in its original packaging.
EXCELLENT:
The product is in excellent condition, displaying minimal signs of wear. The product has been well-maintained and shows no significant flaws or damage.
VERY GOOD:
The product has been worn and shows minimal signs of usage. It may have minor cosmetic imperfections, including minor stains, abrasions and scratches.
GOOD:
The product is in good condition with visible signs of wear and tear. Cosmetic imperfections such as stains, abrasions and scratches are present.
FAIR:
The product is in fair condition and shows significant signs of wear and tear. Cosmetic flaws, such as stains, discolouration, abrasions and scratches are evident.
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ON REPEAT
Our Commitment to Authenticity
OUR PROCESS
At On Repeat, we prioritize the authenticity of every product we sell. While we strive to ensure that all items align with the highest standards of authenticity, we want to be transparent about our authentication process.
1. EXPERT EVALUATION
Each item undergoes a thorough examination by our trained staff who are knowledgeable about luxury handbags and fashion items. We assess the materials, craftsmanship, and overall details to determine if the product aligns with what we recognize as authentic.
2. THIRD-PARTY AUTHENTICATION
To further bolster our evaluation, we partner with trusted third-party authenticators, such as Entrupy and Bababebi. These experts utilize advanced technology and extensive databases to verify the authenticity of products. Their certifications provide an additional layer of assurance.
3. DOCUMENTATION
For each authenticated item, we maintain records of the authentication process. This may include certificates from our third-party authenticators or detailed reports on the evaluation conducted by our team.
4. TRANSPARENCY
We believe in complete transparency with our customers. Each product listing includes information about the authentication process and any certificates provided. If a product has been authenticated, you will see an indication of this on its product page.
5. IN OUR OPINION
While we take every measure to ensure authenticity, it’s important to note that our evaluations are made "in our opinion." We believe the product aligns with characteristics of authentic items based on our expertise and the authentication provided by third-party services.
6. CUSTOMER ASSURANCE
We stand behind our commitment to authenticity. If you have any concerns about your purchase, please contact us directly. We are here to assist and address any questions you may have.
Entrupy
At On Repeat, we take pride in offering our customers the highest level of confidence when purchasing luxury goods. That's why we've partnered with Entrupy, a leading authentication technology provider known for their rigorous standards and innovative solutions. One of the standout features of Entrupy's service is their Money-Back Guarantee, which adds an essential layer of protection for our customers.
How the Money-Back Guarantee Works
When you purchase an item authenticated by Entrupy, you can rest easy knowing that if it is later determined to be inauthentic, Entrupy will provide a full refund of the purchase price. This guarantee is a reflection of Entrupy's confidence in their authentication process, which utilizes advanced technology and a vast database of genuine products to verify authenticity.
1. CONFIDENCE IN YOUR PURCHASE
Knowing that your purchase is backed by Entrupy's guarantee allows you to shop with peace of mind. You can trust that you are receiving a product that aligns with the standards of authenticity.
2. TRUST IN TECHNOLOGY
Entrupy employs cutting-edge technology and expert analysis to authenticate luxury items. Their money-back guarantee reinforces our commitment to only offering products that meet rigorous authenticity standards.
3. CUSTOMER SUPPORT
In the rare event that you need to utilize the money-back guarantee, our dedicated customer support team will assist you throughout the process, ensuring a seamless experience.
4. COMMITMENT TO QUALITY
The partnership with Entrupy and their guarantee demonstrates our unwavering commitment to quality and authenticity. We strive to provide our customers with the best luxury shopping experience possible.
Understanding Authentication Limitations
At On Repeat, we do our best to ensure the authenticity of every item we sell. However, some product categories present challenges that limit definitive authentication, especially when third-party services aren’t available. In these cases, we rely on expert in-house evaluations and remain committed to transparency. If you have questions about a specific item, we’re here to help.
Categories with Authentication Challenges
ACCESSORIES
Items such as scarves, belts, and small leather goods may have variations in design and materials that can complicate authentication.
EYEWEAR
Authenticating eyewear can be challenging due to the wide range of styles, colors, and materials. Some eyewear may not have easily verifiable indicators of authenticity.
FOOTWEAR
Shoes can vary significantly in design and production, making it harder to verify authenticity without specific documentation.
ARTICLES OF CLOTHING
Clothing items, like apparel and outerwear, often have unique characteristics that can differ across collections and seasons.
JEWELLERY
The authentication of jewelry involves intricate details such as hallmarks, materials, and craftsmanship. Certain pieces may lack definitive documentation.
HANDBAGS
While many bags can be authenticated, the sheer variety of styles and the potential for counterfeit designs make it essential to approach each item carefully.
VINTAGE ITEMS
Vintage products present unique challenges due to their age and rarity. These items may lack original documentation or have undergone modifications over time, making authentication more complex.
