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Privacy Policy



Luxelab Concierge Pty Ltd ACN 645 382 207 ABN 78 645 382 207 trading as On Repeat (referred to as "we", “us” or “On Repeat”) of  Shop No.3, 20-26 Cross Street Double Bay NSW 2028 provides fashion and lifestyle concierge services.


This Policy governs how On Repeat will deal with your Personal Information collected in connection with the Services or interacts with our Website ( and outlines the commitments and obligations of  regarding the collection, use, disclosure, and protection of Personal Information of individuals who interact with the Site or make a purchase or use our consignment services.


This Policy also applies to Personal Information collected by On Repeat in connection with its website, social media accounts and other technological means (Online Platforms), as well as in connection with any direct communication between you and On Repeat.




We understand that when accessing our Services or using our Website, the privacy and confidentiality of Personal Information (as defined under the Privacy Act) is important to you. This is why we respect your rights to privacy and are committed to protecting the personal and financial details you provide us in line with this Privacy Policy. This Privacy Policy applies to our Services and all individuals who use our Services or whose Personal Information is processed by On Repeat.


We are committed to protecting the privacy of everyone who uses our Online Platforms and/or our Services, for them to understand what Personal Information we collect and store, and why we do so, how we receive and/or obtain that information, the rights an individual has with respect to their Personal Information in our possession, and with complying with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act) and the General Data Protection Regulation (EU) 2016.679 (GDPR).




In this Privacy Policy, "Personal Information" refers to any information that can uniquely identify an individual. We collect and use Personal Information that enables us to uniquely identify and interact with our customers. Below outlines the types of Personal Information we may gather:


  • (i). Personal Identification Information: We collect essential personal details including, but not limited to, an individual's name, location, date of birth, and nationality. This information assists us in uniquely identifying each customer to tailor our services accordingly, process payments, arrange shipping, provide invoices and/or order confirmations, communicate with you, assess orders for potential risk or fraud, and, with your consent, supply information or advertising about our products or services.


  • (ii). Contact Information: To ensure seamless communication, we gather contact details such as email addresses, telephone and fax numbers, usernames on third-party platforms, as well as residential, business, and postal addresses. This enables us to maintain effective communication channels with our clients for updates, inquiries, and service enhancements.


  • (iii). Financial Information: Understanding the necessity of secure and efficient transactions, we collect financial data including credit reports, bank details, and credit card information pertinent to transactions made with us. This information is crucial for facilitating purchases, processing payments, and offering personalized service options in alignment with our clients' preferences and financial history.


  • (iv). Statistical Information: To continuously improve our services and understand client preferences better, we compile behavioural and statistical data related to individuals' interactions with our services and online platforms. This information aids in refining our offerings and ensuring they align with our clients' tastes and needs.




We collect your personal information so that we can carry out the following actions:

  • (i). to provide our Services;
  • (ii). to enable you to use our Website or social media platforms;
  • (iii). to communicate with you, including about our Services, products and offers which might interest you;
  • (iv). to process payments by or to you in connection with our Services;
  • (v). to create accounts, tax invoices or receipts;
  • (vi). to provide your personal information to third parties in order for them to supply the Services to you;
  • (vii). to consider and respond to complaints made by you.


We may disclose additional purposes for collection of your personal information in collection statements at the point of collection.




We will not use any Personal Information other than for the purpose for which it was collected other than with the individual’s permission.


We will retain Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.


We will not sell an individual’s Personal Information to unrelated third parties. Despite this clause, you consent to us transferring and/or assigning your Personal Information in the event that we sell our business or our intangible assets. We set out below examples of how we share your personal information:


We share your Personal Information with service providers to facilitate our services and fulfill our contracts with you. For instance:


  • (i). Service Providers: To facilitate our online store and other service functionalities, we partner with platforms such as Shopify. For detailed information on how Shopify processes your Personal Information, please visit their Privacy Policy here.


  • (ii). Compliance with Laws: Your Personal Information may be disclosed if required to comply with applicable laws, legal processes such as subpoenas or search warrants, or to protect our rights and interests.



  • (iii). Governmental and Legal Requirements: We may provide Personal Information to government agencies or departments, or other entities as mandated by law or as permitted under legal provisions.


  • (iv). Research and Surveys: With your consent, your Personal Information might be shared with third-party researchers conducting studies or surveys on behalf of our company. Such activities are strictly for purposes that align with our service improvements and client understanding.




We utilise your Personal Information to offer targeted advertisements or marketing communications we believe may interest you. For example:


  • (i). Analytics and Advertising Services: Tools like Google Analytics help us understand how our clients interact with our site. You can learn more about Google's Privacy Practices and opt-out of Google Analytics here and here, respectively.


  • (ii). Ad Partner Sharing: We share insights about your interactions with our site, your purchases, and your engagement with our advertisements on other websites with our advertising partners. This may involve the use of cookies or similar technologies, with your consent where required by your location.




When we provide Personal Information to third parties for surveys and research, they are limited to using or disclosing your Personal Information solely for the purposes for which we engaged them. They are held to the same standards of legal compliance regarding your information as we are.


If you wish to restrict the use or disclosure of your Personal Information to third parties conducting research or surveys for us, or if you want to access, amend, or remove Personal Information we hold about you, please contact us at


For a broader understanding of targeted advertising, the Network Advertising Initiative offers an educational page here.


You can opt out of targeted advertising on the following platforms:


  • FACEBOOK: Adjust your Ad Settings here.


  • GOOGLE: Manage your Ad Settings here.


  • BING: Customise Personalised Ads Settings here.


For opting out from multiple services at once, visit the Digital Advertising Alliance's opt-out portal here.




Sensitive information is information about you that reveals your racial or ethnic origin, political opinions, religious or philosophical beliefs or affiliations, membership of a professional or trade association, membership of a trade union, details of health, disability, sexual orientation or criminal record. It is our policy to only collect your sensitive information where it is reasonably necessary for our functions or activities and either you have consented or we are required or authorised under law to do so.




By clicking “I Agree” or any other button indicating your acceptance of this privacy policy, or continuing to browse after reading this policy, you expressly consent to the collection and use of your Personal Information in accordance with this privacy policy.


An individual may opt to not have us collect their Personal Information (for example by unsubscribing to any marketing emails received). This may prevent us from offering them some or all of our services and may terminate their access to some or all of the services they access with or through us.


If an individual believes that they have received information from us that they opted out of receiving, they should contact us using the details provided under the heading  “Contact”.


  1. GDR


If you ordinarily reside in the European Economic Area (EEA) accessing our website or social media platforms or receive our services in Australia; or, you are accessing our Online Platforms or receiving our Services from within the European Union, then in addition to our obligations under the Privacy Act, we are required to comply with the GDPR with respect to your Personal Information.


Any reference to Personal Information in this Privacy Policy is also a reference to Personal Data (as defined under the GDPR).


We take the security and privacy of your Personal Information seriously and has prepared this privacy policy and taken measures to collect, process and hold all Personal Information in compliance with both the Privacy Act and GDPR regardless of the user. Therefore, no additional terms for GDPR users are required.




When you place an order through the Site, we will retain your Personal Information for our records unless you request its deletion as de-identified information.


We may use your Personal Information in de-identified form (de-identification being a process by which a collection of data or information is altered to remove or obscure personal identifiers and personal information) to assist us in running our business. We may also provide, including by way of sale, de-identified information in aggregated form, to third parties with whom we have commercial relationships.


When your Personal Information is included in de-identified, aggregated data, it is not possible to identify you or anything about you from that data.




We may use temporary (session) cookies or permanent cookies when you access our Online Platforms and/or Services.  This allows us to recognise your browser and track the web pages you have visited. You can switch off cookies by adjusting the settings on your web browser.


You can manage and control cookies in various ways. Note that removing or blocking cookies may affect your user experience, and certain parts of our website may become less accessible. Most browsers accept cookies by default, but you can choose to accept or reject them through your browser controls, typically found in the "Tools" or "Preferences" menu. For detailed instructions on modifying your browser settings or blocking, managing, or filtering cookies, consult your browser's help file or visit websites like


Please be aware that blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners. To exercise your rights or opt out of specific information uses by these parties, follow the instructions in the

"Behavioural Advertising" section above.




Your personal information can be kept in electronic form on our systems or as physical documents. We apply industry-standard measures to protect your information.

We may share your personal information with overseas third parties, including cloud services, while ensuring they uphold your privacy rights.


We are not responsible for the privacy practices of third parties who receive your information, as their policies might vary from ours.


If you suspect any misuse, loss, or unauthorised access to your personal information, please inform us immediately.


Should there be a security breach that could affect your rights regarding your personal information, we'll notify you and any relevant authorities as needed.

We're not liable for any issues arising from the authorised sharing of your personal information with third parties.



Please note that as there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and usage practices when such a signal is detected from your browser.



Should you wish for us to erase your Personal Information from our records, please inform us in writing using the contact information provided under the heading Contact. We will endeavour to delete your Personal Information in compliance with all applicable legal obligations promptly, unless we are legally obliged to retain it.



We may periodically update this Privacy Policy to reflect changes in our practices, operational requirements, or legal and regulatory obligations. We will post the changes on our website. It is your obligation  to refer back to this Privacy Policy to review any amendments.



If an individual needs to contact us or has a complaint about our handling of their Personal Information, they should address their communication in writing to the details below:

Attention: On Repeat Privacy Officer

1 Transvaal Avenue

Double Bay, 2028

New South Wales, Australia


If we have a dispute regarding an individual’s Personal Information, we both must first attempt to resolve the issue directly between us.


If we become aware of any unauthorised access to an individual’s Personal Information we will inform them and any supervisory authority as required, at the earliest practical opportunity once we have established what was accessed and how it was accessed.




For more information regarding our privacy practices, inquiries, or complaints, please contact us via email at On Repeat or through mail using the details provided below:


Attention: On Repeat

1 Transvaal Avenue

Double Bay, 2028

New South Wales, Australia


Last updated: February 2024


If you are dissatisfied with our response to your complaint, you have the right to lodge a complaint with the relevant data protection authority. You can contact your local data protection authority or our supervisory authority here: