PRODUCT CONDITION
Quality Control Guaranteed!
All items are verified and hand Inspected by On Repeat
PRISTINE:
The product is in pristine condition, without any signs of wear or damage. It appears brand new and is in its original packaging.
EXCELLENT:
The product is in excellent condition, displaying minimal signs of wear. The product has been well-maintained and shows no significant flaws or damage.
VERY GOOD:
The product has been worn and shows minimal signs of usage. It may have minor cosmetic imperfections, including minor stains, abrasions and scratches.
GOOD:
The product is in good condition with visible signs of wear and tear. Cosmetic imperfections such as stains, abrasions and scratches are present.
FAIR:
The product is in fair condition and shows significant signs of wear and tear. Cosmetic flaws, such as stains, discolouration, abrasions and scratches are evident.
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Refund Policy
ON REPEAT INTERNATIONAL REFUND POLICY
- CHANGE OF MIND
On Repeat International does not accept any returns for change of mind. Please take this into consideration when making a purchase. This policy applies across all our products, including those labelled as second-hand, pre-loved, used, or vintage. Each of these items comes with a detailed condition report for your information. Should you require additional imagery or details before making a purchase, please request this, and we will happily provide it to assist in your decision-making process.
- AUSTRALIAN CONSUMER LAW (ACL) COMPLIANCE
Products labelled as second-hand, pre-loved, used or vintage are accompanied by a condition report and are non refundable do to change of mind. Should you require additional imagery, this can be can be supplied upon request.
In accordance with Australian Consumer Law (ACL), On Repeat International is committed to upholding your rights to a Repair, Replacement, or Refund for any items purchased within Australia that are found to be faulty, not as described, or fail to meet durability standards.
Process for Repair, Replacement, or Refund
Should you seek a Repair, Replacement or Refund you must notify us via e-mail at contact@onrepeat.com with proof of purchase and your reason to seek a Repair, Replacement or Refund.
Upon receipt On Repeat International will reply via email within 72 hours (excluding weekends and holidays) with further instructions.
Should your request for a Repair, Replacement or Refund be in accordance with Australian Consumer Law (ACL), you will be required to return the product to us within seven (7) days (excluding weekends and holidays)
- CUSTOM ORDERS AND CLIENT-SOURCED ITEMS
Please note, items specifically sourced upon a client's request or deemed as "custom" orders, whether new or pre-loved, are not eligible for return due to change of mind. This policy ensures we maintain fairness and specificity in servicing bespoke requests.
- RETURNING PRODUCTS UNDER ACL
If your request for Repair, Replacement, or Refund is validated under the Australian Consumer Law, you are required to return the item(s) to us within seven (7) days, excluding weekends and public holidays, to the following Return Address:
On Repeat International
1 Transvaal Avenue
Double Bay, 2028
New South Wales, Australia
- Responsibility for Returned Items
On Repeat International assumes responsibility for your returned item upon receipt. To ensure the safety and condition of your return, we recommend using a secure and traceable delivery service. Items must be returned in their original condition to qualify under our Repair, Replacement, or Refund policy. Should a product not meet the return conditions or fails to comply with our terms, it will be sent back to you at your expense.