We prioritise the security of our customers' personal and payment information. Our website uses industry-standard encryption protocols to protect your data. We also offer secure payment options, including trusted third-party payment processors, to ensure a safe and smooth transaction.

On Repeat accepts payment by Visa, Mastercard and American Express.

For large value items and international payments, we accept multiple currencies via direct bank deposit.

Australian orders will include 10% GST required by the Government.

International orders may be subject to customs clearance fees upon arrival in the destination country. Clients are responsible for the payment of any duties, taxes or fees incurred by the inbound arrival of their order. Delays may occur as your order is cleared through customs.

On Repeat will complete customs documentation accurately and appropriately according to our responsibilities. Your order will be documented as used or secondhand. We will include the purchase price of the order, excluding shipping costs.

Whereby permitted, On Repeat ships to all domestic and international destinations. Shipping calculations will be generated at checkout.

PRISTINE:

The product is in pristine condition, without any signs of wear or damage. It appears unused and in original condition.

EXCELLENT:

The product is in excellent condition, displaying minimal signs of wear. The product has been well-maintained and shows no significant flaws or damage.

VERY GOOD:

The product has been worn and shows minimal signs of usage. It may have minor cosmetic imperfections, including minor stains, abrasions and scratches.

GOOD:

The product is in good condition with visible signs of wear and tear. Cosmetic imperfections such as stains, abrasions and scratches are present.

FAIR:

The product is in fair condition and shows significant signs of wear and tear. Cosmetic flaws, such as stains, discolouration, abrasions and scratches are evident.

Absolutely! Once your order is confirmed, you will receive a tracking number that allows you to monitor the progress of your delivery. This way, you can stay updated on the whereabouts of your purchase until it reaches your doorstep.

There could be a few reasons behind this. Sometimes, due to high demand, an item can sell out faster than expected before the inventory can be updated.

It's also possible that there was an error in the inventory system, leading to inaccurate stock information. Additionally, there might have been a delay in updating the stock levels, causing the item to appear available when it was actually out of stock.

Rest assured, On Repeat will actively work to resolve the situation and minimise such occurrences in the future.

We understand the frustration it may cause and are continuously improving their inventory management processes to provide a better shopping experience.If you have additional questions, please feel free to reach out to us. A member of our team will be able to provide you with specific details about the item's availability, offer alternative options if applicable, and assist you with any further questions or concerns you may have.

We genuinely care about your satisfaction and will do our best to find a satisfactory resolution for you.

Yes. Gift cards can be purchased. Contact us via email contact@onrepeat.com

To search for a product on our website, you can follow these steps:

1. Visit our website's homepage.

2. Look for the search bar prominently displayed on the right top of the page. It may be labeled as "Search," or have a magnifying glass icon.

3. Click on the search bar to activate it.

4. Enter the name or description of the product you are looking for. Be as specific as possible to get more accurate results.

5. Press the "Enter" key or click on the search button/icon to initiate the search.

6. You will be directed to a search results page that displays relevant products matching your search query.

7. Browse through the search results and click on the product listings to view detailed information, pricing, availability, customer reviews, and other relevant details.

8. If you find the desired product, you can proceed to add it to your cart or make a purchase according to the website's purchasing process.

9. If you are unable to find the specific product you are looking for, consider modifying your search terms or try using alternative keywords that closely describe the item.

If you encounter any difficulties during the search process or have any further questions, feel free to contact our customer support team for assistance. Happy shopping!

At On Repeat, we are dedicated to ensuring that our customers receive only Genuine and Guaranteed Authentic products. Our outstanding reputation in the market is a testament to our commitment.

With over four decades of experience in the resale of luxury items, we have cultivated a profound understanding of the luxury market and the essential processes for verifying the authenticity of various brands. We approach this task with great diligence, assuring you of the trustworthiness of our product offerings and instilling confidence in your purchases with us.

To reinforce our product authentication process, we utilise the world's first and exclusive on-demand authentication solution, known as Entrupy. This technology-driven solution, powered by AI, complements our existing expertise whenever necessary.

At On Repeat, we exclusively provide genuine products and stand firmly behind each item with a money-back guarantee.

On Repeat Internationalis an independent secondary retailer.

We are not affiliated with any of the brands available for purchase and acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between On Repeat International and the brands and product we sell. On Repeat International are not affiliated, associated, authorised, endorsed by, or in any other way officially connected with any of the brands and product available for purchase. All products and company names are trademarks or registered trademarks of their respective holders. On Repeat International does not imply any affiliation or endorsement with featured brands, unless otherwise specified.

Consignment is a service that allows you to sell your pre-owned luxury items, such as designer clothing, handbags, accessories, and jewellery, through our platform. We help you find new homes for your cherished items while earning a fair resale value.

You can select to drop off your items or send them to us via postage. If you choose to send your item to us, we highly recommend using a reputable courier and include insurance cover.

You can consign a wide range of luxury items, including designer clothing, handbags, shoes, jewellery, watches and objet.

Our consignment process follows these steps:

a. You submit your items via our contact form for evaluation.

b. Once your submission has been received, a member of our team will be in contact with you.

c. Once accepted and your item has been received, our in-house team will authenticate, photograph, list, and market your items to potential buyers. This process can take up to 14 business days, depending on the item.

d. When an item sells, you receive a percentage of the sale price.

Consigning with us is a straightforward process:

1. Click on our Consignment Form and complete all details.
2. Review and agree to our Consignment Agreement.
3. Click Submit. Once received, a member of our team will be in contact with you.

Be sure to include comprehensive images of the item, and make sure to emphasise any flaws or imperfections.

If your item doesn't sell within a specified period, you have the option to either re-list it or have it returned to you.

We recognise that your decisions can evolve, but we invest considerable time and effort in tasks like photographing, verifying the authenticity, and promoting your item.

For this reason, we kindly request that you allow us to keep the item in our possession for a duration of nine (9) weeks to provide sufficient time for marketing and selling.

Should you choose to end the arrangement prematurely, the full consignment commission charge will apply. After the nine-week period concludes, you can retrieve any unsold items at no cost.

The resale value of your luxury items depends on several factors, such as brand, condition, rarity, and current market demand. Rest assured, our in house team of specialists will provide appraisals and suggest pricing strategies.

We work diligently to market and sell your items, there is no guarantee that every item will sell. The likelihood of a sale depends on various factors, including the item's condition, brand, and current market trends.